Restaurant Manager

Full Time New York City, NY

tuckroom1 - crystal.kelderhouse - Flickr

iPic Entertainment

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Restaurant Manager

As Restaurant Manager at Tuck Room, you will assist the operations of the location and a team hourly restaurant staff.

The Restaurant Manager is responsible for supporting (Front-of-House, Back-of-House, Restaurant and Bar) and ensuring the Ultimate Guest Experience, safety of our Guests, Team, and property, overseeing the quality and consistency of our food and beverage. 


Key Accountabilities:


  • Works with Restaurant General Manager to support an environment committed to outstanding Guest Experiences; run pre-shift meetings to maintain guest focus at all times.  Oversee guest relations, resolve guest issues, and recognize staff for outstanding service delivery.
  • Works with Restaurant General Manager and Kitchen Management to ensure quality expectations are met in food and beverage preparation and presentation; focus on motivating cooks to prepare menu items in consistent manner.
  • Manage performance of Supervisors and staff members on shift; hold others accountable to Restaurant standards and expectations; provide timely, supportive coaching when needed. 
  • Manage each shift with comprehensive, detailed approach to food and beverage quality, safety, building maintenance, repairs, and sanitation/cleanliness.
  • Participate in hiring hourly restaurant staff; provide ongoing, hands-on training, mentoring and coaching for staff.
  • Build and maintain a supportive, team environment with strong collaboration focused on guest experiences and genuine hospitality.



Experience & Qualifications:


  • Bachelor’s Degree Preferred, preferably in Business Administration or Hospitality Management.
  • At least 3 years of experience in large, complex operation with strong focus on food and beverage program, hospitality, and brand management.  Progressive growth from hands-on, frontline roles to supervision preferred.
  • Track record of success with bias for action, high energy level and desire to succeed.
  • Qualified to execute thorough plans to achieve expected outcomes at the site level while maintaining focus on guest and staff relations, and facilities management.
  • Solid problem solving and decision making skills.



Leadership Requirements:


  • Demonstrated judgment, decision making, and conflict resolution skills with guests, staff, and peers. 
  • Outstanding written and verbal communication skills, solid executive presence, self-confidence, and professional maturity.
  • Good listener, patient in stressful situations and genuine in desire to resolve issues.
  • Staff retention and development: minimizing turnover through solid hiring and engagement activities; internal promotions and cross-training.
  • Solid follow-through on problems and issues; solutions that address root causes; recommendations that can be broadly implemented across Restaurant.
  • Guest loyalty: special event participation, Net Promoter Score, and other measures to support the creation of Restaurant brand ambassadors. 




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