General Manager

Full Time Los Angeles, CA

HR Photo of Managers_NEW - crystal.kelderhouse - Flickr

 

iPic Entertainment

 

An industry leader, iPic Entertainment's mission is to make a difference in people’s lives by delivering innovative hospitality and memorable experiences.  You can learn more at www.workatipic.com.

 

General Manager – Theater

As General Manager at iPic Theaters, you will lead the operations of the location and a team of salaried managers and hourly theater staff.

The Theater General Manager is responsible for managing all functions of the location (Front-of-House, Back-of-House of Theater) ensuring the Ultimate Guest Experience, safety of our Guests, Team, and property, overseeing the quality and consistency of our food and beverage. 

 

Key Accountabilities:

  • Work with Sr. General Manager to support an environment committed to outstanding Guest Experiences; participate in meetings (1:1, pre-shift meetings) with staff to maintain guest focus at all times.  Oversee guest relations, build guest loyalty and recognize staff for outstanding service delivery. 
  • Manage performance of direct reports and all staff members; hold others accountable to iPic standards and expectations; provide timely, supportive coaching when needed.  Support staff understanding of iPic priorities and expectations. 
  • Manage theater operations with comprehensive, detailed approach to safety, building maintenance, repairs, and sanitation/cleanliness. 
  • Make hiring decisions for hourly theater staff; identify talent and make recommendations for internal promotions to Supervisor/Manager roles. 
  • Provide information and reports on labor, supplies, food and beverage costs to Sr. General Manager as required. 
  • Assist in management of iPic programs and processes for Film Programming, Financial Management, Vista Ticketing, POS and Hot Schedule

 

Experience & Qualifications:

  • Bachelor’s Degree Preferred, preferably in Business Administration or Hospitality Management.
  • 3-5 years of experience in large, complex operations with strong focus on food and beverage program, hospitality, and brand management.  Progressive growth from hands-on, frontline roles to leadership preferred. 
  • Track record of success with bias for action, high energy level and desire to succeed. 
  • Qualified to execute thorough plans to achieve expected outcomes at the site level while maintaining focus on guest and staff relations, and facilities management.
  • Solid problem solving, data analysis and decision making skills.
  • Meeting or exceeding corporate goals for financial, hospitality and people measures.

 

Leadership Requirements:

  • Demonstrated judgment, decision making, and conflict resolution skills with guests, staff, and peers.  (large staff 50+)
  • Outstanding written and verbal communication skills, solid executive presence, self-confidence, and professional maturity. 
  • Good listener, patient in stressful situations and genuine in desire to resolve issues. 
  • Staff retention and development: minimizing turnover through solid hiring and engagement activities; internal promotions and cross-training. 
  • Solid follow-through on problems and issues; solutions that address root causes; recommendations that can be broadly implemented across iPic. 
  • Guest loyalty: membership sales, special event participation, Net Promoter Score, and other measures to support the creation of brand ambassadors. 
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