Guest Services / Concierge

Part Time to Full Time Fairview, TX

iPic Entertainment

An industry leader, iPic Entertainment's mission is to make a difference in people’s lives by delivering innovative hospitality and memorable experiences. You can learn more at www.workatipic.com 

 

GUEST SERVICES/CONCIERGE

 

Responsibilities:

  • Make a great first impression with every guest.  Greet repeat guests in a friendly, genuine way. 
  • Answer the phone with a friendly tone, take reservations and answer questions in a timely manner.
  • Use reservation system and seating chart according to iPic policies.
  • Demonstrate mastery of the food and beverage menu; respond to questions about menu items and drink options.
  • Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
  • Build a relationship that makes guests want to return to our iPic location.
  • If asked by Management, act as a peer mentor for new staff members.
  • Use “farewell” techniques to say goodbye/thank you to every guest.

 

Qualifications:

  • Minimum of 1-year experience in food service/hospitality desired, but not required.
  • Ability to work collaboratively in a fast-paced work environment.
  • Ability to create memorable guest connection with our food and beverages.
  • Gain mastery of the restaurant's menu and be enthusiastic about our offering.
  • Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service. “One Team, One Dream.”
  • Ability to work a variable schedule, including weekends, and shifts from morning through late night.
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Cover Letter
Who referred you to this position?
What’s your citizenship / employment eligibility?*
College or University
Are you 18 years of age or older?*
Can you work weekends?*
Can you work evenings?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Have you had two (2) or more years of experience in the Hospitality environment as a:*
Do your accomplishments prove that guest service/satisfaction is a priority in your work?*
Have you been able to consistently win over unhappy guests?*
Have you ever been a guest at iPic Theaters?*
Have you had two (2) or more years of experience training other employees to deliver guest satisfaction?*
How did you hear about us?*
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