Restaurant General Manager

Full Time Scottsdale, AZ

TanzyAdSMALL - crystal.kelderhouse - Flickr

iPic Entertainment

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General Manager – Restaurant  

As General Manager at Tanzy Restaurant, you will lead the operations of the location and a team of salaried managers and hourly restaurant staff.

The General Manager is responsible for managing all functions of the location (Front-of-House, Back-of-House, Restaurant and Bar) ensuring the Ultimate Guest Experience, safety of our Guests, Team, and property, overseeing the quality and consistency of our food and beverage. 

 

Key Accountabilities:

 

  • Works with Sr. General Manager to support an environment committed to outstanding Guest Experiences; participate in meetings (1:1, pre-shift meetings) with staff to maintain guest focus at all times.  Oversee guest relations, build guest loyalty and recognize staff for outstanding service delivery in FOH Restaurant.
  • Work with Executive/Regional Chef and Kitchen Management to ensure quality expectations are met in food and beverage preparation and presentation; focus on motivating cooks to prepare menu items in consistent manner.
  • Manage performance of direct reports and all staff members; hold others accountable to Restaurant standards and expectations; provide timely, supportive coaching when needed.  Support staff understanding of Restaurant priorities and expectations.
  • Manage Restaurant operations with comprehensive, detailed approach to food and beverage quality, safety, building maintenance, repairs, and sanitation/cleanliness.
  • Make hiring decisions for hourly restaurant staff; identify talent and make recommendations for internal promotions to Supervisor/Manager roles.
  • Provide information and reports on labor, supplies, inventory, and food and beverage costs to Sr. General Manager as required.  

 

 

Experience & Qualifications:

 

  • Bachelor’s Degree Preferred, preferably in Business Administration or Hospitality Management.
  • 5+ years of experience in large, complex operations with strong focus on food and beverage program, hospitality, and brand management.  Progressive growth from hands-on, frontline roles to leadership preferred.
  • Track record of success with bias for action, high energy level and desire to succeed.
  • Qualified to execute thorough plans to achieve expected outcomes at the site level while maintaining focus on guest and staff relations, and facilities management.
  • Solid problem solving, data analysis and decision making skills.
  • Meeting or exceeding corporate goals for financial, hospitality and people measures.

 

 

Leadership Requirements:

 

  • Demonstrated judgment, decision making, and conflict resolution skills with guests, staff, and peers.  (large staff 50+)
  • Outstanding written and verbal communication skills, solid executive presence, self-confidence, and professional maturity.
  • Good listener, patient in stressful situations and genuine in desire to resolve issues.
  • Staff retention and development: minimizing turnover through solid hiring and engagement activities; internal promotions and cross-training.
  • Solid follow-through on problems and issues; solutions that address root causes; recommendations that can be broadly implemented across Restaurant.
  • Guest loyalty: special event participation, Net Promoter Score, and other measures to support the creation of Restaurant brand ambassadors. 

 

 

 

 

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