Senior General Manager

Full Time Glendale, WI

HR Photo of Managers_NEW - crystal.kelderhouse - Flickr

iPic Entertainment

An industry leader, iPic Entertainment's mission is to make a difference in people’s lives by delivering innovative hospitality and memorable experiences. You can learn more at www.workatipic.com 

 

 

Senior General Manager

As Senior General Manager of the property, you will lead the operations of the location and a team of salaried managers and hourly staff.

The Senior General Manager is responsible for managing all functions of the location (Front-of-House, Back-of-House, Restaurant, Theater and Bar) ensuring the Ultimate Guest Experience, safety of our Guests, Team, and property, overseeing the quality and consistency of our food and beverage. 

 

Key Accountabilities:

 

  • Create an environment committed to outstanding Guest Experiences; create frequent and effective communications (1:1, Management Meetings, pre-shift meetings) with staff to maintain guest focus at all times.  Oversee guest relations, build guest loyalty and recognize staff for outstanding service delivery.
  • Manage performance of direct reports and all staff members; hold others accountable to iPic standards and expectations; provide timely, supportive coaching when needed.  Ensure that iPic priorities are clear at the site level.
  • Manage daily operations with comprehensive, detailed approach to safety, building maintenance, repairs, and sanitation/cleanliness.
  • Manage site level hiring activities for hourly staff; identify talent and provide development opportunities to increase management pipeline and maximize engagement/retention. Oversee employment paperwork and training of new/newly promoted staff in accordance with corporate guidelines.
  • Financial management of labor, supplies, food and beverage costs in line with corporate budget guidelines. 
  • Ensure compliance with iPic programs and processes for Film Programming, Financial Management, Restaurant Inventory, Vista Ticketing, POS and Hot Schedules.  

 

 

Experience & Qualifications:

 

  • Bachelor’s Degree Required, preferably in Business Administration or Hospitality Management.
  • 5+ years of experience in large, complex operations with strong focus on food and beverage program, hospitality, and brand management.  Progressive growth from hands-on, frontline roles to leadership preferred.
  • Track record of success with bias for action, high energy level and desire to succeed.
  • Qualified to construct and execute thorough plans to achieve expected outcomes on marketing campaigns and special events while maintaining focus on guest and staff relations, and facilities management.
  • Solid problem solving, data analysis and decision making skills.
  • Meeting or exceeding corporate goals for financial, hospitality and people measures.

 

 

Leadership Requirements:

 

  • Demonstrated judgment, decision making, and conflict resolution skills with guests, staff, and peers.  (large staff 50+)
  • Outstanding written and verbal communication skills, solid executive presence, self-confidence, and professional maturity.
  • Good listener, patient in stressful situations and genuine in desire to resolve issues.
  • Experienced in managing staff including goal setting, team meetings, performance management/coaching (large staff of 50+)
  • Staff retention and development: minimizing turnover through solid hiring and engagement activities; internal promotions and cross-training.
  • Solid follow-through on problems and issues; solutions that address root causes; recommendations that can be broadly implemented across iPic.
  • Guest loyalty: membership sales, special event participation, Net Promoter Score, and other measures to support the creation of brand ambassadors. 

 

 

 

 

 

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