Manager

Full Time Houston, TX

HR Photo of Managers_NEW - crystal.kelderhouse - Flickr

iPic Entertainment

An industry leader, iPic Entertainment's mission is to make a difference in people’s lives by delivering innovative hospitality and memorable experiences. You can learn more at www.workatipic.com 

 

 

Theater Manager

As Theater Manager at iPic Theaters, you will assist in leading the operations of the location and a team of hourly theater staff. The Theater Manager is responsible for Guest Experience, People Development, and Systems/Consistency in the theater during each assigned shift.

 

Key Accountabilities:

 

  • Work with Theater General Manager to support an environment committed to outstanding Guest Experiences; run pre-shift meetings to maintain guest focus at all times.  Oversee guest relations, resolve guest issues, and recognize staff for outstanding service delivery.
  • Manage performance of Supervisors and staff members on shift; hold others accountable to iPic standards and expectations; provide timely, supportive coaching when needed. 
  • Manage each shift with comprehensive, detailed approach to safety, building maintenance, repairs, and sanitation/cleanliness.
  • Participate in hiring hourly theater staff; provide ongoing, hands-on training, mentoring and coaching for staff.
  • Build and maintain a supportive, team environment with strong collaboration focused on guest experiences and genuine hospitality.
  • Maintain compliance on all iPic programs and processes as directed by Theater General Manager and/or Sr. General Manager. 

 

 

Experience & Qualifications:

 

  • Bachelor’s Degree Recommended, preferably in Business Administration or Hospitality Management.
  • 3-5 years of experience in large, complex operations with strong focus on food and beverage program, hospitality, and brand management.  Progressive growth from hands-on, frontline roles to supervision preferred.
  • Track record of success with bias for action, high energy level and desire to succeed.
  • Qualified to manage multiple priorities to achieve expected outcomes at the site level while maintaining focus on guest and staff relations, and facilities management. 

 

 

Leadership Requirements:

 

  • Demonstrated judgment, decision making, and conflict resolution skills with guests, staff, and peers. 
  • Outstanding written and verbal communication skills, solid executive presence, self-confidence, and professional maturity.
  • Good listener, patient in stressful situations and genuine in desire to resolve issues.
  • Staff retention and development: minimizing turnover through solid hiring and engagement activities; internal promotions and cross-training.
  • Solid follow-through on problems and issues; solutions that address root causes; recommendations that can be broadly implemented across theater.
  • Guest loyalty: special event participation, Net Promoter Score, and other measures to support the creation of brand ambassadors.

 

 

 

 

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