Guest Services / Concierge

iPic Entertainment

An industry leader, iPic Entertainment's mission is to make a difference in people’s lives by delivering innovative hospitality and memorable experiences. You can learn more at www.workatipic.com 

GUEST SERVICES/CONCIERGE

Location: South Barrington, IL

Responsibilities:

• Make a great first impression with every guest.  Greet repeat guests in a friendly, genuine way. 
• Answer the phone with a friendly tone, take reservations and answer questions in a timely manner.
• Use reservation system and seating chart according to iPic policies.
• Demonstrate mastery of the food and beverage menu; respond to questions about menu items and drink options.
• Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
• Build a relationship that makes guests want to return to our iPic location.
• If asked by Management, act as a peer mentor for new staff members.
• Use “farewell” techniques to say goodbye/thank you to every guest.

Qualifications:

• Minimum of 1-year experience in food service/hospitality desired, but not required.
• Ability to work collaboratively in a fast-paced work environment.
• Ability to create memorable guest connection with our food and beverages.
• Gain mastery of the restaurant's menu and be enthusiastic about our offering.
• Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service. “One Team, One Dream.”
• Ability to work a variable schedule, including weekends, and shifts from morning through late night.

iPic Entertainment is an Equal Opportunity Employer