Restaurant Manager

Full Time New York City, NY

tuckroom1 - crystal.kelderhouse - Flickr

iPic Entertainment

An industry leader, iPic Entertainment's mission is to make a difference in people’s lives by delivering innovative hospitality and memorable experiences. You can learn more at www.workatipic.com 

 

 

Restaurant Manager

As Restaurant Manager at Tuck Room, you will assist the operations of the location and a team hourly restaurant staff.

The Restaurant Manager is responsible for supporting (Front-of-House, Back-of-House, Restaurant and Bar) and ensuring the Ultimate Guest Experience, safety of our Guests, Team, and property, overseeing the quality and consistency of our food and beverage. 

 

Key Accountabilities:

 

  • Works with Restaurant General Manager to support an environment committed to outstanding Guest Experiences; run pre-shift meetings to maintain guest focus at all times.  Oversee guest relations, resolve guest issues, and recognize staff for outstanding service delivery.
  • Works with Restaurant General Manager and Kitchen Management to ensure quality expectations are met in food and beverage preparation and presentation; focus on motivating cooks to prepare menu items in consistent manner.
  • Manage performance of Supervisors and staff members on shift; hold others accountable to Restaurant standards and expectations; provide timely, supportive coaching when needed. 
  • Manage each shift with comprehensive, detailed approach to food and beverage quality, safety, building maintenance, repairs, and sanitation/cleanliness.
  • Participate in hiring hourly restaurant staff; provide ongoing, hands-on training, mentoring and coaching for staff.
  • Build and maintain a supportive, team environment with strong collaboration focused on guest experiences and genuine hospitality.

 

 

Experience & Qualifications:

 

  • Bachelor’s Degree Preferred, preferably in Business Administration or Hospitality Management.
  • At least 3 years of experience in large, complex operation with strong focus on food and beverage program, hospitality, and brand management.  Progressive growth from hands-on, frontline roles to supervision preferred.
  • Track record of success with bias for action, high energy level and desire to succeed.
  • Qualified to execute thorough plans to achieve expected outcomes at the site level while maintaining focus on guest and staff relations, and facilities management.
  • Solid problem solving and decision making skills.

 

 

Leadership Requirements:

 

  • Demonstrated judgment, decision making, and conflict resolution skills with guests, staff, and peers. 
  • Outstanding written and verbal communication skills, solid executive presence, self-confidence, and professional maturity.
  • Good listener, patient in stressful situations and genuine in desire to resolve issues.
  • Staff retention and development: minimizing turnover through solid hiring and engagement activities; internal promotions and cross-training.
  • Solid follow-through on problems and issues; solutions that address root causes; recommendations that can be broadly implemented across Restaurant.
  • Guest loyalty: special event participation, Net Promoter Score, and other measures to support the creation of Restaurant brand ambassadors. 

 

 

 

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